SHIPPING POLICY

Last updated: June 18, 2026

Thank you for shopping with Vivela.

Order Processing Time

Orders are typically processed within 1–3 business days after payment confirmation.

Orders are not processed on weekends or public holidays.

In periods of high demand, processing times may be extended.

Shipping Methods

Vivela works with trusted shipping partners and logistics providers to deliver orders efficiently.

Available shipping methods may vary depending on the customer's location and the products ordered.

Shipping options and costs are displayed during checkout.

Estimated Delivery Times

Estimated delivery times vary by destination and shipping method selected.

Delivery estimates provided at checkout are approximate and are not guaranteed.

Unexpected delays caused by customs procedures, weather conditions, carrier disruptions, or other circumstances beyond our control may occur.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information, when available.

Customers may use the provided tracking number to monitor delivery progress.

International Shipping

Vivela may offer international shipping to selected countries.

Customers are responsible for any applicable customs duties, taxes, import fees, or other charges imposed by local authorities.

Delivery Issues

If your package is delayed, lost, damaged, or marked as delivered but has not been received, please contact us at support@vivelaco.com.

Our team will work with the shipping carrier to investigate and assist in resolving the issue whenever possible.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

Vivela is not responsible for delays, losses, or additional costs resulting from incorrect or incomplete shipping information provided by the customer.

Contact Information

For any shipping-related questions, please contact:

Email: support@vivelaco.com
Address: [119 Village Park Dr, UNIT 200; Daytona Beach, FL 32114-8183]