Refund policy

REFUND POLICY

Last updated: June 18, 2026

At Vivela, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our refund policy below.

Eligibility for Refunds

You may request a refund or return within 30 days of receiving your order.

To be eligible for a return, the item must:

  • Be unused and in its original condition;

  • Be returned in its original packaging;

  • Include all accessories, manuals, and components received with the product;

  • Not show signs of misuse, damage, or alteration.

How to Request a Return

To initiate a return, please follow these steps:

  1. Contact us at support@vivelaco.com and provide your order number and reason for the return.

  2. Our support team will review your request and provide return instructions.

  3. Package the item securely and return it according to the instructions provided.

  4. Once we receive and inspect the returned item, we will notify you regarding the approval or rejection of your refund.

Refund Processing

If approved, your refund will be issued to the original payment method used for the purchase.

Please allow approximately 5–10 business days for the refund to appear on your account, depending on your bank or card issuer.

Non-Refundable Items

The following items are generally not eligible for refunds:

  • Gift cards;

  • Downloadable software or digital products;

  • Personalized or custom-made products;

  • Products damaged due to misuse, negligence, or unauthorized modifications;

  • Final sale or clearance items where indicated.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us immediately at support@vivelaco.com. We will work with you to resolve the issue promptly.

Contact Information

For any questions regarding refunds or returns, please contact:

Email: support@vivelaco.com
Address: [119 Village Park Dr, UNIT 200; Daytona Beach, FL 32114-8183]